Payment In Sweden, Norway, Finland and Denmark you can pay by invoice or credit card. In Sweden you can also pay with Swedbank or Nordea Direkt. In the rest of Europe you can only pay by credit card. If you have not yet turned 18 you will need a guardian's permission. Card payments We accept VISA, Master Card and American Express. When you pay with credit card the payment is handled by our partner Debitech to guarantee a fast and safe payment. Freight costs The freight cost is the same regardless of size. Sweden: SEK 49,00 / EUR 5,40 Europe: SEK 190,00 / EUR 20,90 For countries outside Europe - contact us by e-mail and we will see what we can do for you. Delivery If the ordered items are small in size it will be delivered directly to your mailbox. Otherwise you will be notified by sms/mail when and where your products can be fetched. OBS: If you don't fetch your products you'll need to pay a fee of €16,6. We will send out your products within 3 working-days after your order is placed (normally the day after you place your order). The freight time is no more than 2 days inside Sweden and 4 days for other European countries. If there is any problem that affect the time of delivery we will contact you and you will have the right to cancel your order. In case you have paid in advance we will send your money back within 30 days. Guarantees All of our products can be used in Sweden and all manuals are available in Swedish. All guarantees are valid in Sweden. Offers/Sales A product is on sale as long as it is in stock if nothing else is mentioned. Returns and damaged goods You can always return your order if you are not happy with it, as long as it is sent back in its unopened package within 14 days. In case you want to return the product, please contact us on info@kitsch.se or 0046-8-7140011. Please note that you have to pay for the return freight cost. If you receive a product in an bad condition and want to make a complaint about it, please contact us on info@kitsch.se or 0046-8-7140011. In case we accept the complaint you will have your money back and Kitsch will be responsible for the freight cost. In all disputes we will follow the recommendations from the Swedish "Board of consumer complaints". Returned products shall be sent to: Kitsch Sweden AB, Gotlandsgatan 46, 116 65 Stockholm, Sweden Contact us The easiest way to contact us is by e-mail, info@kitsch.se, you can also reach us by phone 0046-8-7140011 Weekdays 9-16, lunch 12-13. E-mail questions concerning orders will be answered within 24 hours week days. |
